Empowering Small and Medium Enterprises through English Language Training: Challenges and Opportunities

Abstract

This study explores the English language proficiency of employees in small and medium-sized enterprises (SMEs), focusing on the challenges and opportunities of implementing English language training programs. Using a mixed-methods approach, the research combines a quantitative analysis of TOEIC test scores from 227 employees with qualitative insights from interviews and focus group discussions involving SME owners, HR managers, and employees.

The quantitative results reveal significant variations in English proficiency levels, with notable differences based on geographic location and company type. Employees in rural areas and domestic companies face more significant challenges. The qualitative data highlight barriers to effective language training, such as financial constraints, time limitations, and limited access to quality programs, which often hinder SMEs from equipping their workforce with the necessary English skills for success in a globalized economy.

Despite these challenges, the study also uncovers opportunities that could arise from improved English proficiency, including enhanced business competitiveness, better communication both internally and externally, higher employee retention, and increased innovation.

In conclusion, while improving English proficiency in SMEs presents challenges, overcoming these barriers is essential to unlocking the benefits of language training. The findings suggest that strategic investments in language training, supported by external resources and creative scheduling, could significantly enhance the growth and global competitiveness of SMEs.